Refund policy

Refund, Return & Exchange Policy

Last updated: August 15, 2026

At Chain Gang Supply Co., we want you to receive the right product in excellent condition. Because some of our products are made specifically for each order while others are standard resale merchandise, return eligibility depends on the type of product purchased.

Made-to-Order Products

Most Chain Gang Supply Co. branded apparel, drinkware, decals, and accessories are produced after an order is placed.

Made-to-order products cannot be returned or exchanged because of:

Ordering the wrong size or color
A change of mind or buyer’s remorse
Preference regarding fit, material, or style
Customer-provided spelling, design, or personalization errors

Please review the product description, sizing information, selected color, and personalization details carefully before placing your order.

Made-to-order products remain eligible for a replacement or refund if they arrive damaged, defective, materially misprinted, or different from what was ordered.

Personalized and Custom Products

Personalized, customized, and specially produced products are final sale unless the product arrives damaged, defective, or contains an error made by Chain Gang Supply Co. or our production partner.

We cannot replace or refund a customized product when the order was produced using information submitted incorrectly by the customer.

Standard Resale Merchandise

Products that are not made to order or personalized—including eligible third-party apparel, footwear, outerwear, and equipment—may be returned within 30 days of delivery.

To qualify, the product must be:

Unworn, unused, and unwashed
In its original condition
Returned with all tags and original packaging
Free from stains, odors, pet hair, damage, or alteration
Accompanied by the order number or other proof of purchase

Footwear must have clean, unmarked soles and be returned in its original shoebox. The shoebox should not be used as the shipping carton.

We do not charge a restocking fee. Customers are responsible for return shipping when returning an eligible item because of fit, size, preference, or a change of mind.

Damaged, Defective, or Incorrect Products

Inspect your order when it arrives. If an item is damaged, defective, materially misprinted, or incorrect, contact us within 30 days of delivery at support@chaingangsupply.com.

Include:

Your order number
A description of the problem
Clear photographs of the complete product
Close-up photographs of the damage or defect
Photographs of the packaging and size label when relevant

After reviewing the claim, we will provide an appropriate replacement or refund at no additional cost. We may not require the defective product to be returned. If a return is required, Chain Gang Supply Co. will cover the authorized return-shipping cost.

Minor differences in color, print placement, or appearance may occur because of screen settings and normal production variation. A variation must materially affect the product to qualify as a defect.

Starting a Return

To request a return, email support@chaingangsupply.com with your order number, the item you wish to return, and the reason for the request.

Do not mail an item back until your return has been approved. Approved returns will receive instructions and the correct return address. Products may ship from different production facilities, and an address printed on the original package may not accept returns.

Unauthorized returns may be refused. Once authorized, the return must be shipped within 14 days. We recommend using a trackable shipping service because Chain Gang Supply Co. is not responsible for returns lost in transit.

Exchanges

Made-to-order and personalized products cannot be exchanged for another size, color, or design unless the original product was defective or incorrect.

For eligible standard resale merchandise, the fastest way to obtain another item is to return the original item and place a new order. Direct exchanges may be offered when inventory is available.

Customers are responsible for return shipping and any new outbound shipping charges when an exchange is requested because of size, fit, or preference. Chain Gang Supply Co. will cover these costs when we sent the wrong product or the product was defective.

Sale Items and Gift Cards

Discounted merchandise remains subject to this policy unless it was clearly marked Final Sale before purchase.

Products clearly marked Final Sale, clearance liquidation merchandise, and gift cards cannot be returned or refunded unless required by law or the product arrives damaged or incorrect.

Cancellations and Order Changes

Contact us immediately if you need to cancel or change an order. We will try to help, but cancellation or modification is not guaranteed.

Made-to-order products may enter production shortly after checkout. Once production or fulfillment has started, the order cannot be canceled or changed.

Shipping Charges

Original shipping charges are not refundable for returns based on size, fit, preference, or a change of mind.

When a return results from a damaged, defective, or incorrect product, Chain Gang Supply Co. will cover the appropriate shipping expense.

Incorrect Addresses and Unclaimed Packages

Customers are responsible for providing a complete and accurate delivery address. If an order is returned because the address was incorrect, incomplete, refused, or unclaimed, the customer may be responsible for the cost of reshipping the order.

Once production or fulfillment has begun, made-to-order products sent to an address entered incorrectly by the customer are generally not eligible for a refund.

Lost or Missing Packages

If tracking does not show delivery and the package appears lost in transit, contact us within 30 days of the estimated delivery date. We will investigate with the carrier and provide a replacement or refund when the shipment is confirmed lost.

If tracking shows that a package was delivered but you cannot locate it, check with members of your household, neighbors, building management, and the shipping carrier before contacting us. We will assist with a carrier claim when possible, but we cannot guarantee reimbursement for packages lost or stolen after confirmed delivery.

Refund Processing

Once an eligible return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be submitted to the original payment method within 7 business days. Your bank, credit-card company, or payment provider may require additional time to post the refund to your account.

If more than 10 business days have passed since we approved your refund, contact support@chaingangsupply.com.