Shipping policy

Shipping Policy

Last updated: August 15, 2026

Chain Gang Supply Co. works with multiple trusted production and distribution partners. Depending on the products ordered, your merchandise may be produced and shipped from different locations.

Order Processing

Our products fall into two general categories:

Made-to-order products: Most Chain Gang Supply Co. branded apparel, drinkware, decals, and accessories are produced after an order is placed. Production generally takes 2–7 business days before shipping.
In-stock merchandise: Products supplied by our distribution partners generally process within 1–5 business days, subject to inventory availability.

Business days are Monday through Friday, excluding federal holidays. Processing times are estimates and may increase during holidays, new-product releases, severe weather, or periods of unusually high demand.

Estimated Delivery

After an order ships, standard delivery within the United States generally takes 3–8 business days. Alaska, Hawaii, military addresses, and remote destinations may take longer.

Production time and shipping time are separate. Most orders arrive approximately 5–15 business days after purchase, although this is an estimate and not a guaranteed delivery date.

If expedited shipping is offered at checkout, it normally shortens the carrier’s transit time only. It does not shorten the production time for made-to-order products unless specifically stated.

Shipping Charges

Standard shipping charges are calculated at checkout based on the products ordered and the delivery address.

Chain Gang Supply Co. provides free standard U.S. shipping on qualifying orders of $99 or more. Eligibility is based on the merchandise subtotal after discounts and before taxes.

The complete shipping charge is shown before payment. Customers will not be charged additional domestic shipping fees after checkout merely because an order is divided into multiple packages.

Split Shipments

Products in the same order may be manufactured, stored, or fulfilled at different locations. As a result:

Your order may arrive in two or more packages.
Packages may arrive on different days.
Each package may have a different carrier and tracking number.
Receiving one package does not necessarily mean the rest of the order is missing.

There is no additional charge when we divide an order into separate shipments after checkout.

Shipping Destinations

We currently ship to valid addresses within the United States, including all 50 states and the District of Columbia.

Shipping to P.O. boxes, APO/FPO addresses, and other military addresses is available when supported by the product and carrier. Some products require a physical street address. If we cannot ship an item to the address provided, we will contact you for another address or issue a refund for the affected item.

International shipping is not currently offered unless an international shipping option appears during checkout.

Customers shipping to a correctional institution, government facility, or other restricted location are responsible for confirming that the facility accepts personal packages. Chain Gang Supply Co. is not responsible for packages refused because of facility rules.

Tracking Information

Tracking information will be emailed when each package ships. If an order is split into multiple packages, additional tracking emails may follow.

Tracking information can take up to 48 hours to begin showing movement after a shipping label is created. A label being created does not always mean the carrier has already received the package.

Carrier Selection

Orders may be shipped through USPS, UPS, FedEx, DHL, or another qualified carrier. The carrier is selected according to the product, fulfillment location, destination, and shipping service purchased.

We cannot guarantee that a specific carrier will be used unless that option is expressly offered during checkout.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address during checkout. Please review the address carefully before submitting the order.

Contact support@chaingangsupply.com immediately if an address needs to be corrected. We will attempt to make the change, but changes are not guaranteed once production or fulfillment has started.

If a package is returned, lost, or delivered incorrectly because the customer submitted an incomplete or inaccurate address, the customer may be responsible for replacement or reshipping costs.

Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order. Made-to-order products can enter production shortly after checkout, so cancellation or modification is not guaranteed.

Once production or fulfillment has started, an order may no longer be canceled or changed.

Inventory and Backorders

Inventory information can change without notice, particularly for merchandise supplied by outside distributors.

If an ordered product becomes unavailable, we will contact you. Depending on the circumstances, we may ship the available products separately, offer an appropriate alternative, allow you to approve a delay, or refund the unavailable product.

We will not hold an unshipped order beyond the legally permitted period without notifying you and obtaining your consent to the delay.

Carrier and Weather Delays

Delivery estimates are not guarantees. Chain Gang Supply Co. is not responsible for delays caused by carriers, severe weather, natural disasters, transportation interruptions, incorrect addresses, government restrictions, or other circumstances outside our reasonable control.

We will still make a reasonable effort to help locate a delayed shipment.

Lost Packages

If tracking does not show delivery and the package appears lost in transit, contact support@chaingangsupply.com within 30 days of the estimated delivery date. We will investigate with the carrier and provide an appropriate replacement or refund when the package is confirmed lost.

If tracking shows the package as delivered but you cannot locate it, check with household members, neighbors, building management, and the carrier. Please contact us within seven days of the recorded delivery so we can assist with a carrier inquiry.

Chain Gang Supply Co. cannot guarantee reimbursement for packages lost or stolen after confirmed delivery, but we will make a reasonable effort to help with the carrier’s claim process.

Damaged or Incorrect Orders

If an item arrives damaged, defective, or different from what you ordered, contact support@chaingangsupply.com within 30 days of delivery. Include your order number and clear photographs of the product and packaging.

Please review our Refund, Return & Exchange Policy for complete claim and refund terms.

Returns

Do not return merchandise to the address printed on the shipping package. Because products ship from multiple facilities, the original shipping location may not accept customer returns.

All returns must be authorized in advance. Contact support@chaingangsupply.com for approval and the correct return instructions.